OUR POLICY

General Conditions

Here at Symphony Cleaners, we use the utmost care in processing articles entrusted to us. Through our years of experience and extensive dry cleaning knowledge, we use processes which we believe are best suited to the nature and condition of each individual article. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials that are not readily apparent prior to processing. This applies particularly, but not exclusively, to suedes, leathers, silks, satins, double-faced fabrics, vinyls, polyurethanes, lace, etc. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, bells and sequins. Likewise, although our staff is trained to meticulously examine each garment for private property and valuables left inside garments, Symphony Cleaners is not responsible for any of such missing items. According to New York State law, we cannot hold unclaimed garments for more than 3 months. As such, Symphony Cleaners is not responsible for items that have not been claimed after 3 months from the time of drop off. Unclaimed garments beyond this period will be donated to charity accordingly. Symphony Cleaners is not liable for reimbursing new items purchased by the customer to replace lost or damaged items. Our liability with respect to any lost or damaged item shall not exceed more than 15 times our charge for cleaning the item, regardless of brand or condition.

Dry Cleaning Damage Policy

Although we take the utmost care in processing each individual article, damages may inevitably occur. Our staff is trained to clean each garment with the utmost care and according to the guidelines set forth by the manufacturer as described on the labels or tags of each individual item. Symphony Cleaners is not responsible for garments with inherent manufacturer defects or mislabeling of cleaning procedure. Claims for damaged items must be reported within 48 hours from the time of pick up or delivery, accompanied by the ticket and receipt or proof of purchase. Reimbursement therein will be issued in accordance to the appraised value of each damaged item by following the International Fair Claims Guide for Consumer Textile Products as set forth by the International Fabricare Institute, and shall not exceed more than 15 times our charge for cleaning the item. If no receipt or proof of purchase is provided within 48 hours of the claim, the reimbursement issued shall not exceed more than 10 times our charge for cleaning the item.

Lost Item Policy

Every measure is taken to ensure there is no loss of personal property. However, in the rare instance that items are missing, a claim must be submitted within 48 hours from the time of pick up or delivery, along with a receipt or proof of purchase. Reimbursement therein shall not exceed more than 15 times our charge for cleaning the item.

Wash & Fold Policy

Reimbursements for lost or damaged items tendered through our Wash & Fold laundering service may be issued if a detailed list of each item is accompanied with the order at the time of drop off. The list must include the brand, item style, color and size of each individual item in the order. The value of the reimbursement for Wash & Fold services shall not exceed more than 10 times our charge for cleaning the order. If no list is provided at the time of drop off, Symphony Cleaners is not responsible for any lost or damaged items and there will be NO REIMBURSEMENTS or compensation of any form.

Customer Agreement

By purchasing our services, the customer agrees they are at risk at all times for the loss or damage of their personal property. Therefore, the customer agrees any claims and reimbursements must be made in accordance to Symphony Cleaners’ Policies and the guidelines mentioned above.